Postage Policy

 ***COVID-19 UPDATE: PLEASE NOTE THAT ALL POSTAL SERVICES ARE EXPERIENCING DELAYS DUE TO COVID-19. PLEASE ALLOW FOR DELAYS AND CONSIDER UPGRADING THE POSTAGE ON YOUR ORDER TO EXPRESS.***

 

 

SHIPPING - PAPERCRAFT (RETAIL)

From 20/01/2019, Paper Rose will use Australia Post for all deliveries.

WITHIN AUSTRALIA

Please ensure your shipping address is correct - Paper Rose is not liable to replace or refund an order if the delivery address provided is incorrect. If a parcel is returned and has to be sent again, the additional delivery cost will be charged.

    There are two shipping options available (Delivery times are estimates only):

    • Australia Post - Standard with Tracking (6-12 business days): $8.00
    • Australia Post - Express Post (1-4 business days): $11.00 - HIGHLY RECOMMENDED

    Shipping is free on papercraft orders over $100 - orders will be sent with tracking. If you require your order to be sent Express Post, the standard rate of $11.00 will apply.

    PLEASE NOTE: 

    All parcels are sent with Australia Post's 'Signature on delivery, Authority to Leave can be requested' service.

    If you give Australia Post Authority to Leave your parcel, it will be left unattended at the address specified on your order. 

    Please note that Paper Rose will not accept liability for any parcel that goes missing or is damaged when Authority to Leave is requested by the recipient. Paper Rose is not responsible for replacing or refunding any missing parcels when the Australia Post tracking shows that the parcel was delivered and left in a safe place as per the recipient's request.

     

    SHIPPING - QUILTING FABRIC

    Free Postage is not offered on Quilting Fabric as we offer special prices on our range of precuts and fabric.

    Postage is charged at or below cost from Australia Post.

    Please note that if your order is high value, the parcel may need to be sent with DHL Express. You will be contacted if there is any additional shipping charge.

    INTERNATIONAL ORDERS (RETAIL):

    There are two shipping options available for international orders:

    • Orders under AUD$50: Australia Post - International Standard with Tracking (7-13 business days): AUD$15
    • Orders over AUD$50: Australia Post - International Standard with Tracking (7-13 business days): AUD$20

    Please note that if your order is high value, the parcel may need to be sent with DHL Express. You will be contacted if there is any additional shipping charge.

    Duties and Taxes: Duties and taxes are charged by the relevant customs and border protection agencies in your country and are payable by the importer. Paper Rose can not cover the cost of any applicable import fees as they are the responsibility of the importer.  

    Wholesale customers importing to the USA should be aware that duties and taxes may be charged by the US government. For more information, click here.